Frequently Asked Questions (FAQ)
ORDERS & PAYMENT
How do I place an order?
Simply browse our collection, add your favorite items to your cart, and proceed to checkout. Once your order is confirmed, you’ll receive an email with your order details.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and other secure payment options at checkout.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast shipping. If you need to make a change, please contact us within 2 hours of placing your order. After this window, modifications or cancellations may not be possible.
SHIPPING & DELIVERY
Where do you ship to?
We currently ship to the U.S, Canada, Australia, New Zealand United Kingdom, Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates. If your location is not available at checkout, please reach out to our customer service team.
You will receive a tracking number once your order has shipped.
How much does shipping cost?
Shipping rates are calculated at checkout based on your location and shipping method. We offer free shipping on orders over $50.
RETURNS & EXCHANGES
What is your return policy?
We want you to love your purchase! If you're not satisfied, you may return your item(s) within 30 days of receiving your order. Items must be unworn, unwashed, and in original packaging with tags attached.
How do I start a return?
To initiate a return, please email us with your order details.
support@haye.com
Are returns free?
Return shipping costs are at the customer’s expense.
ACCOUNT & CUSTOMER SUPPORT
Do I need an account to shop?
No, but creating an account allows you to track your orders, save your details for faster checkout, and receive exclusive updates.
How can I contact customer support?
We’re here to help! Reach out to us at support@haye.com, and we’ll respond as soon as possible.